Shipping & Payments
Free Shipping Program
We Offer Free domestic ground shipping on orders over $50 that are shipping within the Continental US.
Only merchandise orders shipping within the Continental U.S. will be eligible for our free shipping offer. APO, FPO, Alaska and Hawaii and shipments outside of the U.S. are not eligible for free shipping. If an item is shipped to you for free and you return the product for refund, we will subract the actual cost of shipping from your refund. Free shipping is only ground shipping, and 2nd Day Air, Next Day Air, and other express shipments are not eligible.
General Shipping Information:
Most products will ship the same day of order if purchased prior to 3 p.m. CST on the business day. If you place an order for in-store pickup Monday - Friday from 9am - 6pm, they will ready for pick up within 30 minutes to an hour, and you will receive an email when your order is available. Please feel free to call 713-988-2818 for any questions. If you place an order online during the weekend, either for in-store pickup or shipping, the products will be processed the following Monday (Or Next Business Day)
- Pre-order items will ship as soon as they are received.
- Products purchased with PayPal accounts will ship as soon as payment clears.
Orders are shipped with UPS, therefore we cannot always ship to P.O. Boxes or APO, FPO addresses. Smaller items may be shipped via USPS. These items can be shipped to P.O. Boxes, and APO, FPO addresses though shipping costs are higher for APO and FPO shipments.
If your product arrives damaged, please let us know immediately. Also, if possible, please note shipping damage with the carrier at the time of delivery.
Please inspect your merchandise upon receipt as to contents and condition. All claims for missing or damaged items MUST be reported to Prime Camera within (2) days of business receipt of merchandise.
*Unfortunately we are unable to ship to any address other than the billing address on your credit card, or the confirmed address on your Paypal account. Please make sure your information is current BEFORE placing your order with us.
*We do not ship to freight forwarding addresses, regardless of what the billing address is on the credit card.
Prime Camera can only ship outside the United States to the United Kindom (UK) and Canada if you use a Paypal account with a confirmed address. We will only ship to the confirmed address and higher shipping rates will apply. As noted above, we do not ship to freight forwarding companies, even if their address is the billing address.